Users
Users are the care recipients that cameras supervise. Each user has a profile with personal information, user groups and external IDs.
For / Required Role: Technician, Responder
User groups decide where a user's alarms go: to TelluCare or to a partner application. See User groups.
Find a user
- Go to Users.
- Search with Search.
- Under Select status, choose active, inactive or all. The list shows active users by default.
- Narrow the list further with the filter field under each column.
- Select a user to open their profile.
As Technician
Register a user
- Go to Users and select Register new user.
- Under Personal information, fill in the fields you need. See the table below. No field is required.
- Under User groups, select the user's groups.
- Select Create.
| Field | What it is |
|---|---|
| Gender | Female, Male or Not defined |
| First name, Last name | The user's name |
| Birth date | dd/mm/yyyy, not in the future |
| Preferred language | The user's preferred language, or No language |
| The user's email address | |
| Telephone number (main), Telephone number | Phone numbers, with country code |
| Location | Address type (Address, Secret address or Other), street address, postal code, city, country and details such as a room |
| Information about the address/property | Information that helps personnel get access |
| Key code | Up to 20 characters |
| Activated | On: the profile is active |
| Status tag/free text tag | Ordered, Active, Cancelled, Disconnected, or your own tag. Tags don't change whether the profile is active. |
Edit a user
- Open the user's profile and go to Profile.
- Under Personal information, select Edit.
- Change the fields, then select Update.
To change the user's groups, select Edit under User groups, choose the groups, then select Update.
External IDs
If the user's alarms are forwarded to a partner application, add the user's ID from that system under External IDs on the profile. It is entered manually; TelluCare doesn't fetch it from the partner system.
Deactivate or delete a user
A profile must be inactive before it can be deleted.
- On Profile, select Edit under Personal information.
- Turn off Activated and select Update.
- Select Delete profile and confirm. This can't be undone.
Work with several users
From the menu on the users list:
| Action | What it does |
|---|---|
| Downloads › Filtered data | Downloads only the columns shown, so you can leave out personal data |
| Downloads › All data | Downloads all information about the users |
| Delete multiple | Select several users and delete them at once |
As Responder
In the user list: search, or filter by Open user alarms or User with cameras. Each user shows the camera and whether it's online, when the user was last supervised and by whom, the Deactivate camera switch and Unplanned supervision.
On the user's profile: two tabs. Overview shows the user's name, address, contact information, groups and note. Alarms shows the user's alarm history; filter by Open or Closed.
- Start unplanned supervision with Unplanned supervision, if the camera profile allows it. See Unplanned supervision.
- Deactivate the camera with Deactivate camera. See Deactivating cameras.
Good to know
- Which tabs a user profile has depends on the account's setup and your role.
- Changes to a user are logged on the user's Audit log tab. Technicians see this tab; Responders don't.