Sensor-based supervision

For / Required Role: Technician, Responder

The user has a Neat Novo safety alarm, and the sensors are paired with it. See Step by step guide for door sensor.
Your account is set up to receive alarms from the Novo, and the Novo is registered in your account. If the user's profile has no Sensor based supervision tab, contact Support.

A sensor triggers, and the Novo sends an alarm code to TelluCare.
TelluCare checks the user's Sensor-based supervision list:
- The alarm is in the list and inside its time period: an alarm is raised with the display text, icon and priority you set.
- The alarm is in the list but outside its time period: no alarm.
- The alarm isn't in the list: no alarm, unless your account has a default for that code.
The alarm shows in the Alarm list, like other alarms.

Sensor	What it detects	Alarms	Equipment
PIR II door sensor Best practices	Motion sensor with a door magnet, battery powered. The user leaves a room or the home.	Out of the room · Out of residence - main door · Out of residence - back door	Novo + PIR II
BED sensor Best practices	A sensor band under the sheet or a thin mattress, covering the upper body. Can also be used in a chair. Some users need more than one band.	Out of bed · Out of chair	Novo + BED
Smile Fall Best practices	Fall sensor worn around the neck or on the arm.		Novo + Smile Fall
Emfit epilepsy alarm	Bedside alarm for tonic-clonic seizures. Can also report when the user leaves the bed.		Novo + Emfit package

Technicians set up sensor-based supervision. Responders get the alarms, but don't see the Sensor based supervision tab.
An alarm has one time period. Outside it, the sensor raises no alarm.
Technical alarms from the Novo and sensors (battery, power, lost contact) show in Technical alerts, not in the user's list.

Sensor-based supervision raises alarms in TelluCare from sensors at the user's home. The sensors connect to a Neat Novo safety alarm, which sends the alarms to TelluCare. Your personnel handle the alarms in TelluCare and TelluGo.