FAQ
      Back to home
      1. Knowledge base 📚
      2. TelluCare Supervision
      3. FAQ

      How do I add alarms?

      Depending on the products you have purchased, there will be some alarms templates available. Here is how you add alarms.

      What is an alarm?

      When eqipment is used as a sensor it can send alarm codes to TelluCare Supervision. This alarm code is matched with a template, and an alarm is created. The alarm will make the health care workers aware of a situation.

      Please see local procedures for what to do in the case of an alarm. 

      Alarm types/equipment types

      You may subscribe to different services from TelluCare Supervision. If the service you need is not available, please contact our sales department. 

      Product

      Sensor

      Alarms

      Template name
      Camera based supervison

      Camera

       

       

       

       

       

      Sit in bed*

      		 CAM-Sit in bed

      Out of bed*

      CAM-Out of bed

      In to bed*

      CAM-In to bed

      Out of room*

      CAM-Out of room

      In to room*

      CAM-In to room

      Customizable/ Movement detection

      CAM-Activity1/
      CAM-Activity 2

      Microphone

      Audio sensor

      KAM-Audio
      Sensor based supervison Bed band/chair band Out of bed/chair

      		 Ut av seng/
      Ut av stol
      Door sensor Out of residens

      		 Ut av bolig - hoveddør/
      Ut av bolig - bakdør
      Out of room Ut av rom
      Epilepsy sensor Epilepsy Epilepsi Varsel
      Safety alarm Alarm button Alarm from portable alarm button Alarmanrop bærbar alarmknapp
          Alarm from main unit Alarmanrop hovedenhet
      Combined alarms Camera Out of and not in to bed CEP-Out of and not in to bed
          Out of and not in to room CEP-Out of and not in to room

      *These alarms require masks set in the camera configuration. This is explained in a different article. 

      How to add the alarms in TelluCare Supervision

      Before you can add alarms, please make sure that you have added the patient, and that all necessary equipment is added and connected to the patient. Sensors connected to the Novo is added in the administration tool CMP. Please contact our support if you need help with these. 

      • Log in to TelluCare Supervision with the role Service Responsible.
      • Find you patient from the menu "Patients", and click on the heart icon on the right hand side.
      • Click "Add alarm"
      • Pick the right alarm from the list (see above for a list), and click "Next"
      • If needed, change the options to fit your work processes and needs:
        • Display text: Add a suitable text. This text is shown on the alarm card when an alarm is triggered.
        • Priority: Pick the correct priority. Green is for information, and will not produce an audible alarm. Orange is regular priority, and red is high priority. Orange and red will produce different sounds on a mobile device. 
        • The priority is valid: Use this to set alarm periods if needed. Alarms will only be raised within these time frames.
      • Click "Add". 

      The alarm is added to the patient and is ready to be used. We always recommend a test to make sure everything is working as expected.