Alarm history
The alarm history lists past alarms and what was logged for each one. Technicians use it to review how supervision is working and to find cameras whose setup needs adjusting. Responders see the alarms closed in the last 24 hours under Closed alarms in the alarm list.
Open the alarm history
Technicians can open the alarm history in two places:
| Where | What it shows |
|---|---|
| Alarm history in the menu on the left | Alarms for all users in the chosen user groups. |
| The Alarm history tab on a user, in Users | Alarms for that user only. |
Filter alarms
The alarm history shows the last 7 days by default. Use the filters above the table to find the alarms you need:
| Filter | What it does |
|---|---|
| Search | Finds alarms by free text. |
| User group | Shows alarms for the chosen user groups. |
| Date | Choose Today, Yesterday, Last 7 days, This month, Previous month or your own dates. |
| Time range | Shows alarms within a time of day, for example only night-time alarms. |
| Include supervision alarms | Includes planned and unplanned supervision. On by default. |
The columns
You can show more columns, such as Note (the note written in Log event), Handling (whether arrival was confirmed or the alarm was handled remotely), Camera opened by and Automatically released. To choose the columns, select the column icon in the top right corner of the table. Each column also has its own filter.
Alarm details
Select an alarm in the list to open Alarm details:
| Part | What it shows |
|---|---|
| Times | When the alarm was raised, accepted and closed, and how long the handling took. |
| Camera opened | Who opened the video stream, which camera, and for how long. |
| Alarm log | The Log event options that were ticked, the note, and notes TelluCare added. |
Download the alarm history
Downloads are written to the audit log. To download the alarm history:
- Select the three dots in the top right corner, then Downloads.
- Choose Filtered data to download only the alarms and columns shown, or All data to download everything.
Good to know
- Alarms forwarded to a partner application are not listed in the alarm history. They are handled and recorded in the partner application.